07775 926294

donna@careleadershipsupport.co.uk

Transforming Culture Together

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Why choose Care Leadership Support?

Led by Donna Briggs, former Managing Director of a multi-award winning, ‘outstanding’ well led and ‘platinum’ Investors in People care provider,  Care Leadership Support is a social care management consultancy service working together with care homes, domiciliary care and supported living services to develop and deliver solutions to challenges such as: CQC compliance, financial performance, occupancy, recruitment, retention and leadership development.

I believe that through working together with people to build a positive, open culture, striving for continuous improvement creates better outcomes for both customers and colleagues, with improved staff retention and financial performance.

Why do I believe this? Because I have been part of making this happen!

The ultimate purpose of Care Leadership Support is to transform care culture together through bringing life to values & purpose, enabling optimum sustainable performance, with improved outcomes for both customers and colleagues.

CONSULTANCY

GROW Programme

I appreciate how challenging the pandemic has been for care operators. As we move towards a Covid normal world, I can support you to recover and rebuild your care business. Through my GROW Programme, I will take time to fully understand your care business, your challenges and goals. My GROW programme can support you to GROW your CQC compliance confidence, GROW your bottom line, GROW your leaders and to GROW your team. I will work with you to develop and deliver (if required) a bespoke plan that will enable you to overcome challenges, achieve results and improve performance. 

Commercial

I hold extensive experience of due diligence from the buyer and seller’s perspective. This includes positioning care businesses for exit, supporting with the due diligence process and acquisitions. I can also act in a non-executive capacity or as an independent board advisor as required.

The Business of Care

I offer a consultancy service to work alongside you and your team to improve the financial performance of your care service. This may be through improving occupancy (fee, enquiries and sales) and improving staff retention. I can also support you to develop Key Performance Indicators (KPIs) for your care business, along with processes to effectively review performance to help keep you on track.

Bespoke Solutions

Through my extensive experience of operating care homes and care services, I can provide a wide range of bespoke solutions to meet the needs of your care business. Should I believe that I do not have the knowledge to support you, I will signpost you to services that may be able to assist without obligation.

COACHING

Developing People Together

I strongly believe in person-centred practice and this guides me in my day to day work. Through my coaching style, I will strive to create an open, learning environment where people can grow and become the best versions of themselves.

Coaching Registered Manager and Teams

From experience, I know first hand how holding a registered manager or nominated individual position in care services can become a way of life. Coaching with an independent, confidential critical friend, creates the opportunity to step away from the day to day stuff and to see the bigger picture, bringing to the fore solutions that may sit in our subconscious mind.

I hold an MBA and BA (Hons). I am a fellow of the Institute of Leadership and Management with many years practical experience both as a coach and coachee, I am also qualified to level 7 in coaching and mentoring (CMI). Confidentiality assured sessions can be provided on an individual or team basis and can be conducted virtually or in person.  

The Business of Care - Coaching for Performance

I offer a consultancy service working alongside you and your team to improve the financial performance of your care service. This may be through improving occupancy (fee, enquiries and sales) and improving staff retention. I can also support you to develop Key Performance Indicators (KPIs) for your care business, along with processes to effectively review performance to help keep you on track.

Leadership Practice and Development

I can design a leadership development programme bespoke to the needs of your service. Development programmes can include practical exercises to develop leadership practice, coaching can be built into the programme providing ongoing support to your leadership team as they continue to develop their leadership in practice.

Working in partnership with Grey Matter Learning – a Skills for Care Centre of Excellence, I facilitate the Skills for Care Continuous Professional Development and Leadership Programmes, for which funding may be available.

Donna Briggs
CARE Coach & Care Business Expert

A little bit about me

I am the former MD of a multi-award winning, ‘outstanding’ well-led and ‘platinum’ Investors in People care provider. I hold over 24 years’ experience of the social care sector (care homes, domiciliary care and supported living) at both operational and board level. I am passionate about working in collaboration to develop positive, kind cultures aligned to the values and vision of care services to achieve the ultimate outcome, to enhance the lives of people living and working in care, whilst improving financial performance.

A few FREE downloads to get you started

Culture
Check

This free checklist will help you to assess your culture, identify strengths and any risk areas that require action.

A Positive Approach to Problem Solving

This guide will help you to identify any potential problems and to develop a SMART plan to continuously improve.

Staff Survey
Template

This will help to structure feedback from employees to further improve your service to the people in your care, whilst supporting your employees.

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